ER24 Consumer Vulnerability Register

Register Template for logging and tracking vulnerable consumer information such as risk research, case studies, actions, advice providers and monitoring - ISO 22458:2022 Compliant 

Protect vulnerable consumers and demonstrate compliance with confidence. This comprehensive Consumer Vulnerability Register gives your organisation a structured, audit-ready framework to identify, document, and act on consumer vulnerability risks — fully aligned with ISO 22458:2022.

Built to work alongside the RA-CV1 Consumer Vulnerability Risk Assessment, this powerful spreadsheet tool maps risk factors, triggers, and early warning signs, so your team is always equipped to respond appropriately and consistently.

What's Inside:

• Risk Research — Systematically document and assess vulnerability risk factors drawn from the F-IMS58 framework, giving you a clear, evidence-based picture of the risks your consumers face.
• Case Studies & Actions — Record real cases and the actions taken, building an invaluable knowledge base that drives continuous improvement and demonstrates due diligence to regulators.
• Advice & Support Providers — Maintain a ready-to-use directory of support services so your team can signpost vulnerable consumers to the right help, fast.
• Monitoring — Track outcomes and intervention effectiveness over time, keeping your vulnerability management approach measurable, accountable, and audit-ready

Why Organisations Choose This Register:

• Accelerates compliance with ISO 22458:2022
• Reduces regulatory risk and strengthens Consumer Duty alignment
• Gives frontline teams a clear, consistent process to follow
• Creates an auditable record of vulnerability management activity
• Ready to use straight out of the box — no setup required

Whether you're preparing for an audit, embedding vulnerability best practice, or looking to strengthen your consumer protection framework, this register is the practical, professional tool your organisation needs.

Download today and take the first step toward full ISO 22458:2022 compliance.