Third Party Representatives Policy 

Policy detailing overall arrangements for dealing with representatives of vulnerable consumers

This policy details the general arrangements and principles for dealing with third-party representatives of vulnerable consumers to ensure frontline staff are aware of what they can and can't do with dealing with  third-party representatives while trying to achieve a positive outcome for the vulnerable consumer. 

Factors included are:

• Definition
• Relevant Legislation
• Authenticating Third-Parties 
• Third-Parties without mandate 
• Legal advice on legality of third-party mandates
• Interpreters/Translators  
• Protecting Vulnerable Consumers and Removing Third-Party Rights

This policy has been prepared to provide a general overview of these key considerations and also cover all the requirements detailed in the ISO 22456:2022 Consumer Vulnerability standard to comply with the requirements of the ISO 22456 standard.